Frequently Ask Questions

The equipment you’ll need depends on the season, altitude, and duration of your trek, but there are a few essentials every trekker should bring for comfort and safety in Nepal. Here’s a recommended packing list: * Comfortable trekking boots with good grip * Warm clothing (layers are best for changing temperatures) * Waterproof jacket and pants * Thermal base layers for cold nights * Backpack (30–50L for personal items) * Sleeping bag suitable for low temperatures * Reusable water bottle or hydration system * Sunscreen, sunglasses, and a hat * Headlamp or flashlight with extra batteries * Basic first aid kit and personal medication * Trekking poles (optional but helpful) * Power bank and travel adapter * Snacks and energy bars For high-altitude treks such as Everest Base Camp or Annapurna Circuit, warm gear is especially important, as temperatures can drop significantly at night. If you prefer to travel lighter, many trekking companies in Nepal also offer equipment rental services in Kathmandu or Pokhara.

We strongly recommend purchasing comprehensive travel insurance before traveling to Nepal. Your insurance should ideally cover: * High-altitude trekking * Emergency medical expenses * Helicopter evacuation * Trip cancellation or delays * Lost or damaged luggage * Personal accidents and injuries For treks in remote mountain regions such as Everest or Annapurna, emergency evacuation coverage is especially important. Before booking, please check the tour inclusions carefully or contact our team if you would like help choosing suitable insurance coverage.

A portion of selected trek bookings and community programs is dedicated to supporting local villages and families in Nepal. Donations are used to help fund initiatives such as: * Education and school supplies for children * Community development projects * Access to clean water and sanitation * Healthcare support in remote areas * Environmental and trail conservation efforts * Support for local guides, porters, and families We work directly with trusted local communities and partners to ensure donations are distributed transparently and have a meaningful impact where they are most needed. If you would like to contribute further, additional donations can usually be made during the booking process or directly through our community support programs.

If you need to cancel your expedition, please contact us as soon as possible. Cancellation policies may vary depending on the trek, season, and services booked. In most cases: * Cancellations made well in advance may qualify for a partial or full refund * Deposits are often non-refundable once permits or reservations have been confirmed * Last-minute cancellations may involve cancellation fees * Flights, accommodation, and third-party services may have separate refund conditions We always do our best to offer flexible solutions whenever possible, including rescheduling your trek for a later date. We also strongly recommend purchasing travel insurance that covers trip cancellation and unexpected changes due to illness, weather, or travel disruptions.

Safety is our top priority during all high-altitude treks in Nepal. Our experienced guides are trained to monitor trekkers closely and respond quickly to changing conditions in the mountains. To help ensure a safe trekking experience, we: * Follow carefully planned acclimatization schedules * Trek at a safe and steady pace to reduce altitude sickness risks * Use experienced, licensed local guides and support staff * Monitor oxygen levels and symptoms of altitude sickness regularly * Carry first aid kits and emergency communication equipment * Provide guidance on hydration, nutrition, and altitude awareness * Arrange emergency evacuation support if needed If a trekker shows signs of severe altitude sickness or other health concerns, our guides will take immediate action, which may include descending to a lower altitude or organizing emergency evacuation services. We also recommend that all trekkers prepare physically before the expedition and purchase travel insurance that includes high-altitude trekking and helicopter evacuation coverage.